Responsible Finance

MicroSave strongly advocates Responsible Finance and assists not only financial service providers and lenders, but also funders, regulators, and other stakeholders to achieve this objective. Through reviewing your social performance management, client protection practices, and your clients’ financial capability, we develop Responsible Finance strategies and implement them.

We help organisations integrate Responsible Finance into their strategies and operational systems. Some of our clients include: the Population Council, the Michael & Susan Dell Foundation, Opportunity International Australia, the Equity Group Foundation, Save the Children, the Nike Foundation, and leading financial service providers in Africa and Asia.

Click here to contact us for more information about our Responsible Finance offerings.

We can help you practice Responsible Finance as an organisation through:

Social Performance Management (SPM)
We help you integrate SPM with your strategic planning, corporate governance structure, and business processes. Our approach includes:
- auditing your existing SPM approach and business strategy,
- supporting you in assessing the poverty levels of your clients using tools such as Progress out of Poverty Index^TM,
- developing SPM strategies in line with your clients’ poverty levels and your business strategy, and integrating SPM into your management information systems (MIS).
For donors and funders, we help evolve or develop an SPM strategy and reporting mechanisms to help monitor investee’s adherence to Responsible Finance including Universal Standards of Social Performance Management (USSPM).
Client Protection
To fully practice Responsible Finance and ensure client protection we assist you in
- integrating Client Protection Principles (CPP) in delinquency management, internal audit, staff selection, incentive scheme, customer service policies, and product and service pricing,
- conducting assessments in line with Smart Campaign’s CPPs,
- implementing CPP and codes of conduct training sessions to your staff, and
- supporting you in conforming to fair practice and disclosure guidelines.
Financial Capability

We create financial capability strategies, ranging from stand-alone financial education curricula to embedded approaches such as decision trees, that bridge the gap between your clients’ needs and your products and services. Through these strategies, we enhance your clients’ ability to make informed financial decisions, which results in better uptake and usage of your products and services. We also conduct market research and impact assessments for financial capability programme development or improvement.

Interviews and Insights
MicroSave conducts interviews with sector experts in financial inclusion to gather and share best practices and insights. Below is an example for Responsible Finance. For more videos, visit our YouTube Channel.

To learn more about how we integrate Responsible Finance in our clients’ business strategies, please view our signature projects.

SIGNATURE PROJECTS

Design of FE Tool for Mobile and Branchless Banking Users in Nepal

UNCDF engaged MicroSave to design a financial education tool to enhance customer awareness on mobile and branchless banking services in Nepal....
Study on Responsible Microfinance Practices by Microfinance Institutions (MFIs) in India

SIDBI commissioned MicroSave to assess “As-is” status of the microfinance sector vis-à-vis responsible lending...
Client Orientation and Protection Training for MFIs in Ghana

“Responsible Finance, Banking Supervision, Financial Literacy and Consumer Protection” (Responsible Finance Project) is a component...
Alternative Financial Education, India

The Alternative Financial Education (AFE) programme was designed by MicroSave, for CASHPOR Micro Credit (CMC) – a leading MFI in north...
Social Performance Management Implementation Project, Asia

Michael and Susan Dell Foundation (MSDF) has contracted MicroSave for the purposes of driving adoption of social performance reporting...
Social Performance Management Strategy Implementation, Africa

Opportunity International (OI) has contracted MicroSave to work with seven out of their ten partners in Africa to implement OI’s SPM...

team

Sunil Bhat
Senior Manager - DFS - Payments & Distri...

Hyderabad, India

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Christine Wanjiru...
Client Protection Expert

Nairobi, Kenya

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