What We Do

MicroSave is an international financial inclusion consulting firm with nearly 20 years of experience, operating in eleven offices across Asia and Africa. We partner with participants in financial services ecosystems to achieve sustainable performance improvements and unlock enduring value.

Our mission is to strengthen the capacity of institutions to deliver market-led, scalable financial services to all people through guiding policy & facilitating partnerships to develop enabling eco-systems; comprehensive, customised strategic advice; and actionable, on-site operational assistance. We have worked to design and implement a variety of financial inclusion models.

The MicroSave Team

We are a team of over 175 professionals who have strategic and technical skills honed through years of working with companies across various sectors to identify, understand and respond to the needs of the mass market. In the words of our clients, “We are the world’s local expert in financial inclusion”.
A Market-Led Approach

Providing customer-driven solutions is our key strength. When working with our clients, we facilitate an open discussion to understand the real business needs and challenges. We take time to visit the ultimate low-income customers, in their homes to understand their circumstances, aspirations and difficulties.

Incorporating financial inclusion research in all projects, has been our approach for nearly 20 years. We at MicroSave believe that only through identifying the true needs and limitations can we provide high-quality, accessible, and affordable solutions to our consulting clients and their customers.
Implementation Support

We see each assignment as an opportunity to enhance the skills of our clients, especially the younger institutions. By working alongside them, we bring greater value by providing hands-on support. We do this to ensure that changes are implemented according to best practices, tailored for maximum impact in the specific industry, sector, product, country, or region.

testimonials

frankly, the best local partners I had for more than 15 years - fully committed, hard working, perfect skills to do the job. Really a pleasure to work with. Jan Ennenbach of Frankfurt School of Finance & Management
MicroSave has consistently been one of the most professional and knowledgeable organizations I have worked with. Rajiv Chegu, Michael & Susan Dell Foundation
MicroSave people are quality output oriented. They are keen on the need of the organization and willing to extend technical assistance. Most importantly, interaction with them result to both delivering the expected tangible outputs and gaining the competence and core values in working more effectively and efficiently. Thanks for doing your job well. God bless you! Aquilina G. Onesa, TSPI, Philippines

Mission & Inspiration

OUR MISSION

Our mission is to strengthen the capacity of institutions to deliver market-led, scalable financial services to all people through

Guiding policy & facilitating partnerships to develop enabling eco-systems
Comprehensive, customised strategic advice
And actionable, on-site operational assistance. We have worked to design and implement a variety of financial inclusion models.

OUR INSPIRATION

A world in which all people have access to high-quality, affordable, customer-centric financial services and other support they need.

Who We Are

At MicroSave, we believe in human-centric, practical solutions for you and your clients. This is why we ensure that our team is as diverse in nationalities (Indian, British, Kenyan, Ugandan, Filipino, Australian, Indonesian, Argentinian, and American) as they are diverse in expertise (banking, microfinance, social science, marketing, management, and livelihood and rural development). Our committed professional staff offers a truly global perspective and a wealth of experience.

Our senior management plays a very active role in project execution. They are with the team on the field, interacting with our clients’ front-liners and customers.

MANAGEMENT TEAM

Graham A.N. Wright
Group Managing Director

London, United Kingdom

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Manoj Sharma
Managing Director - Asia - Pacific

Lucknow, India

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David Cracknell
Global Director for Technical Excellence

Nairobi, Kenya

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Isaac Ondieki
Isaac Ondieki - Regional Managing Director...

Nairobi, Kenya

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Bhavana Srivastava
Associate Director - Inclusive Finance and...

Lucknow, India

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Subir Vyas
Associate Director - Human Resource

Delhi, India

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Samson P. Odele
Principal Consultant - Country Development...

Kampala, Uganda

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Anurag Saxena
Principal Consultant - Business Development

New Delhi, India

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Grace Retnowati
Senior Manager - Country Development- Indo...

Jakarta, Indonesia

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Parul Tandon
Senior Manager - Knowledge Management and ...

Lucknow, India

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Impact

For almost 20 years, MicroSave has:

Improved credit, savings, insurance and payments products by understanding the poor's financial needs, aspirations, perceptions and behaviours
Converted clients to a market-led approach
Published papers offering key insights into financial inclusion in Africa and Asia
Trained thousands of leading financial inclusions specialists
Developed newsletters, notes, research papers with a more global perspective

MicroSave In Numbers

Worked with over 200 banks, MFIs and MNOs
Helped to develop and test over 200 different financial inclusion products and channels
Supported seven MFI transformations and a bank listing in Africa
Designed and implemented nearly 75 digital finance projects across Africa, Asia and Latin America
Implemented Social Performance Management systems for 23 clients
Researched and published in-depth financial market intelligence for 56 African and Asian countries
Published over 550 papers, focus and briefing notes, and other print, and online publications
Developed 35 toolkits translated into over 15 languages