Adequate training (induction and refreshers) and on-going support are crucial to the success of an a...

This paper is part of a series of synthesis papers that summarise data on agent networks. We have co...

In a newly released paper from the Helix Institute of Digital Finance, titled, Redesigning Digita...

There is no universal definition of a ‘successful’ agent network. Agent networks are a means to ...

Based on over 2000 agent interviews conducted between March and April 2016, the ANA Bangladesh repor...

The digital finance industry is both young and dynamic, and as it grows, it is constantly innovating...

31% of UTL is owned by the Ugandan government and in 2010 it launched a mobile money service called ...

United Commercial Bank Limited (UCB) is reported to have 149 branches and 101 ATMs in Bangladesh. In...

The Solidda group in Colombia originated as a prepaid airtime distribution network, which originally...

The IFN discusses some of the main findings from the costing study done on 4 BCNMs in India. As part...

Mobile money is receiving increasingly global attention as some observers hope that it will largely ...

The demand and supply side survey report for agency banking developed by Financial Sector Deepening ...

This presentation aims to look into the supply side dynamics and present views of business correspon...

This presentation was conducted during the release of our Agent Network Accelerator Bangladesh Resea...

This presentation was conducted at the IBM Research Lab in Nairobi, Kenya, and covers key lessons le...

This presentation was conducted during the UNCDF Go Rural Conference in Kampala, Uganda. The session...

MicroSave’s insurance expert, Premasis Mukherjee presented a session on mobile insurance distribut...

This presentation was conducted during the launch of our first round of Kenya Agent Network Accelera...

Three types of front-end technologies are being used by banks and BCNMs in India in the deployments ...

RBI's College of Agricultural Banking together with the Centre for Micro Finance, IFMR Resear...

An ASHA or Accredited Social Health Activist is a trained community health worker reaching out to mo...

This presentation focuses on the need and enablers of financial inclusion, business models and the c...

As we gear up to unveil the second edition of MicroSave’s acclaimed Agent Network Accelerator (ANA...

This blog is second in the series on the key findings and recommendations of the recently concluded ...

In the recent MasterCard Foundation Symposium on Financial Inclusion in Accra, I was asked to partic...

We’ve reached an inflexion point in banking, more pronounced and more fundamental than any which h...

The introduction of mobile banking in Uganda set expectations of overall improvement in customer exp...

Based on great inputs and discussions from Amrik Heyer, FSD Kenya, Stephen Mwaura, former Head of Pa...

Agency banking offers the prospect of much greater access to financial services for large numbers of...

The Financial Institutions (Amendment) Act 2016, enabled agency banking in Uganda. What can financia...

 The Government of India has embarked on a remarkable path to connect all its citizens onto a digit...

Fraud is one of the major threats to the emergence and sustainability of the DFS ecosystem. Uganda�...

Women agents provide great customer service. They are more attentive, helpful, diligent, and effecti...