Electronic Benefit Transfer (EBT) is an important activity carried out by the Business Correspondent...

Banking regulations and government policies have been, and will continue to be, vital determinants o...

Insurance sourcing through bank agents is becoming increasingly popular. Though the reason for such ...

Agent banking is emerging as the preferred conduit to promote financial inclusion globally. However,...

Customer and Channel Satisfaction Measurement and Management (CSM) is a qualitative tool to collect ...

For agents to wholly endorse the e/m-banking proposition, to motivate them to recruit customers, and...

This note looks at various ways of incentivising customers to increase the uptake and use of m-banki...

This note discusses customer perceptions around some of the key pricing issues for banks while imple...

This note focuses on explaining the importance of product marketing strategy for e/m-banking service...

Mobile wallets are often discussed, and often misunderstood, as the new way to think about payments ...

The term "branchless banking" may no longer be the most accurate way to describe what is currently g...

This presentation focuses on the need and enablers of financial inclusion, business models and the c...