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Helping banks and MFIs be end-to-end financial solutions pro...
Developing and implementing strategies for electronic and mo...
Enhancing access to water, sanitation, energy, and agricultu...
Expanding financial services to MSMEs
Government and Social Impact (GSI)
Providing a wide spectrum of trainings to institutions focus...
Pioneer in exploring low income markets and deriving strateg...
Integrating social responsibility into business strategies, ...
Providing risk management solutions to institutions with a s...
Develop and implement successful strategies, partnerships, and corporate governa...
Develop systems and policies in line with your strategy and improve operational ...
Ensure customer delight through marketing and customer service support
Extend financial inclusion impact through customised products and innovative cha...
Benefit from customised trainings and workshops and build your staff's capacitie...
Design high impact programmes and policies and invest in worthwhile organisation...
We design and implement projects for multilaterals and governments.
We work on poverty alleviation projects funded by foundations and international ...
We develop and implement strategies for companies in electronic and mobile banki...
We serve MFIs and other financial service providers, from the start-up to the es...
We improve the capacities of companies with banking licenses, especially in digi...
We collaborate with industry bodies, training institutes, and other supporting o...
We partner with different types of organisations to further financial inclusion.
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Application Programming Interface or API, a software programme, acts as a bridge between disparate a...
In our previous blog, OTC Money Transfer in India: The Remittance Silver Bullet for Migrants, we exp...
“Ready money is Aladdin’s lamp”― Lord ByronGlobally, mobile money services are being offered...
There is increasing evidence from countries such as Pakistan, Brazil, Columbia, Mexico and South Afr...
MicroSave conducted the costing study with 4 BCNMs in India. This report discusses key findings rela...
Until this month RBI maintained the view that only licensed commercial banks can offer cash-out serv...
"The trainers were not proper; most agents came back to us and had to be re-trained by us." This was...
A much desirable, though hugely ambitious, policy initiative of transferring vast majority of the ce...
The previous Focus Note 99 "Can MNOs Lead the Way for Banking the Excluded? (1 of 2)" discussed the ...
The Briefing Note # 136, "Structuring and Managing Agent Networks - I", reviewed agent networks mana...
Agent network is a vital constituent of any system delivering electronic/mobile banking services. Ac...
Customer delight is no longer a 'nice-to-have' strategy, but increasingly recognised as inte...
Consumer pull and economics have resulted in remittance products becoming a prime focus for an incre...
This Note focuses on feedback received from customers on the product offering, customer service, and...
This Note explores how Customer and Channel Satisfaction Measurement and Management (CSM) exercises ...
For agents to wholly endorse the e/m-banking proposition, to motivate them to recruit customers, and...
RBI's College of Agricultural Banking together with the Centre for Micro Finance, IFMR Resear...