Jan Suraksha is India’s tryst to insure its masses. Launched in May 2015, Jan Suraksha together wi...

This Note discusses potential opportunities for business correspondent network managers (BCNMs) to m...

This Note explores opportunities for business correspondent network managers (BCNMs) to make their a...

Banking regulations and government policies have been, and will continue to be, vital determinants o...

Since 2006, when the Reserve Bank of India permitted to use services of third parties as business co...

Banks and business correspondents (BCs), under the policy and regulatory directions, and supervision...

Over the years, the financial and banking sector in India has been opened up slowly, but substantial...

This note discusses the design and implementation of a Customer and Channel Satisfaction Measurement...

Customer and Channel Satisfaction Measurement and Management (CSM) is a qualitative tool to collect ...

For agents to wholly endorse the e/m-banking proposition, to motivate them to recruit customers, and...

This note looks at various ways of incentivising customers to increase the uptake and use of m-banki...

Indonesia is making great strides in achieving the objective of financial inclusion. And rightly so ...

Three types of front-end technologies are being used by banks and BCNMs in India in the deployments ...

This presentation focuses on the need and enablers of financial inclusion, business models and the c...

The Government of Indonesia has been proactive in its efforts to extend formal financial access to t...

We have seen in a number of countries how, when they work well, branchless banking and especially mo...