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Helping banks and MFIs be end-to-end financial solutions pro...
Developing and implementing strategies for electronic and mo...
Enhancing access to water, sanitation, energy, and agricultu...
Expanding financial services to MSMEs
Government and Social Impact (GSI)
Providing a wide spectrum of trainings to institutions focus...
Pioneer in exploring low income markets and deriving strateg...
Integrating social responsibility into business strategies, ...
Providing risk management solutions to institutions with a s...
Develop and implement successful strategies, partnerships, and corporate governa...
Develop systems and policies in line with your strategy and improve operational ...
Ensure customer delight through marketing and customer service support
Extend financial inclusion impact through customised products and innovative cha...
Benefit from customised trainings and workshops and build your staff's capacitie...
Design high impact programmes and policies and invest in worthwhile organisation...
We design and implement projects for multilaterals and governments.
We work on poverty alleviation projects funded by foundations and international ...
We develop and implement strategies for companies in electronic and mobile banki...
We serve MFIs and other financial service providers, from the start-up to the es...
We improve the capacities of companies with banking licenses, especially in digi...
We collaborate with industry bodies, training institutes, and other supporting o...
We partner with different types of organisations to further financial inclusion.
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MicroSave presented its work on developing mobile wallet interfaces for oral customers at a Learnin...
The Green Revolution, probably the greatest achievement of post-independence India, heralded an era ...
This study is an extension of the work that MicroSave has been doing over the years on understanding...
As of March 24, 2017, a little more than 9 million dormant PMJDY accounts were frozen, because the a...
In the previous blog “The Ebb and Flow of Customer-Centricity in Financial Inclusion Part 2 – Be...
In the first part of this blog, we saw how just understanding customer demand is not enough to deliv...
The Government of India is considering replacing kerosene with Direct Benefit Transfers (DBTs)of cas...
Success of any product ultimately depends upon whether clients prefer, choose and use it. Understand...
According to the World Bank’s Global Financial Inclusion Database, more than 2.5 billion adults do...
Alalay sa Kaunlaran, Inc. (ASKI), a Philippine microfinance institution (MFI) and staunch advocate o...
Savings products and services have traditionally been designed assuming rationality and willingness ...
Migrant workers, are a unique client segment that interests financial service providers- specificall...
Despite criticism over high interest rates, over-indebtedness and little to no impact on poverty all...
To understand the customers better, it becomes imperative to not only understand their needs, decisi...
In terms of access to formal risk protection measures, contractual workers employed at micro and sma...
Taking cue from the earlier Focus note on need of insurance for contractual MSE workers of India, a ...
It is a widely held belief amongst experts and industry players that, “Insurance is never bought, ...
Some Design Ideas and Principles to Make Digital Financial Services RelevantAcross the globe, there ...
How do People Manage their Money?In part 1 of this blog series we looked at the customer profile for...
Who are the Customers?Adoption of digital financial services are growing year on year, across most d...
There is a growing interest in, and appreciation of the importance of, customer service in digital f...
Recently, a team of qualitative researchers interviewed sixty mobile money agents and users in Kenya...
“This may seem simple, but you need to give customers what they want, not what you think they want...