Adequate training (induction and refreshers) and on-going support are crucial to the success of an a...

This is the second paper in the Agent Network Accelerator (ANA) Capstone Paper series and describes ...

This paper is part of a series of synthesis papers that summarise data on agent networks. We have co...

The Agent Network Accelerator (ANA) is a four-year research project implemented in 11 focus countrie...

This paper lays out a framework for understanding agent network size for digital financial services,...

There is no universal definition of a ‘successful’ agent network. Agent networks are a means to ...

The digital finance industry is both young and dynamic, and as it grows, it is constantly innovating...

Eko is a Business Correspondent (India’s term for banking agent) serving the State Bank of India (...

Pradhan Mantri Jan Dhan Yojana (PMJDY) is now the world’s most successful financial inclusion sche...

The National Mission on Financial Inclusion more commonly known as Pradhan Mantri Jan Dhan Yojana (P...

MicroSave, with financial assistance from Bill & Melinda Gates Foundation (BMGF) designed three asse...

MicroSave conducted the costing study with 4 BCNMs in India. This report discusses key findings rela...

This presentation highlighted three key considerations for agent banking:1) The Value Proposition to...

Insurance delivery through mobile phones and agent banking channel has started to excite the insuran...

Agent Network Accelerator aims at increasing the global understanding of how to build and manage sus...

Three types of front-end technologies are being used by banks and BCNMs in India in the deployments ...

MicroSave studied major remittance corridors in India - Bihar/UP - Punjab, Orissa/Bihar - Gujrat, a...

This presentation focuses on the need and enablers of financial inclusion, business models and the c...

As we gear up to unveil the second edition of MicroSave’s acclaimed Agent Network Accelerator (ANA...

Based on insightful inputs from Maurice Oyare (PesaPoint), Joseck Mudiri (IFC), Edwin Otieno (Softwa...

According to Finscope 2014, it is estimated that 33% of Malawians have access to formal financial se...

Women agents provide great customer service. They are more attentive, helpful, diligent, and effecti...

Sheetal, a 41 year-old widow, is a vegetable hawker and lives by herself in Mumbai. She wanted to ex...

Bilkis Banu sits along with a few of her customers in the veranda of her house and talks to us about...

BackgroundIn India, over 100 agent network managers (ANMs) are delivering digital financial services...

Bilkis Banu sits along with a few of her customers in the veranda of her house and talks to us about...

It is always dangerous to make predictions in an industry which is expanding and evolving rapidly, s...

MicroSave used its Market Insights for Innovations and Design (MI4ID) approach to conduct a series o...

A student newly admitted at Kenyatta University, Nairobi, wants a new mobile SIM, so she can talk to...