Library Publications Serving Depositors: Managing Transactions 

Serving Depositors: Managing Transactions 

17 May 2005 18113
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A key challenge for many financial institutions is to provide high quality services at a low unit cost. This note examines managing branch operations for efficient transactions. Relevant issues addressed in the note include – teller management, managing peak activity levels, banking system and technology, ensuring continuity of services and critical support functions. The note also examines the common process bottlenecks and suggests that through careful analysis and systematic process mapping the bottlenecks can be removed.

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