In this video Alexia Latortue, Deputy CEO, CGAP, talks about how the scope of Responsible Finance is not only limited to “Do no harm” but also extends to getting better services out for clients. She also discusses how CGAP collaborates with the social performance taskforce and the investors. Even the investors, she says, have become very proactive by reinventing their practices and putting in place incentives for the providers they invest in. Understanding over-indebtedness and how diversity of clients necessitates the service providers to tailor their services as per the needs of the customers becomes an important driver in fulfilling their expectations. She goes on to appreciate the work that pioneers like MicroSave have done in this space.