In this video series-2, Roberto Zegada, Regional Manager El Alto, Banco Los Andes ProCredit (Bolivia), talks about the bank's various financial products. Roberto also shares ProCredit's additional programmes such as generating awareness among children towards savings. To remain competitive, he stresses upon the process of staffing and selection. Elaborating the staffing and selection procedure, Roberto says that they have stringent criteria for recruitment at the fresher’s level only. He adds that training young employees is essential to build the core values of the organisation among every employee. Later in the video, clients share their experiences with the bank.