In this video series-1, Stuart Rutherford, co-author of “Portfolios of the Poor” and the founder of SafeSave Bangladesh, shares his inspiration behind the research on financial diaries that was the foundation of the book. He discusses the importance of listening to clients and explains the research that went behind the book. In conversation with Graham A. N. Wright of MicroSave, Stuart shares his insights and tells MFIs need to listen to their clients because they are in retail operation and they must know what their clients want.