To serve niche interests of migrant labour workforce, low income households, small businesses, other unorganised sector entities and other users, the Reserve Bank of India granted ‘in principle’ approval to 11 payments banks. The objective of payment banks is to channelize high volume – low value transactions in deposits and payments/remittance services in a secured and technology driven environment; deepening financial inclusion. MicroSave’s “Payment Banks: What can we learn from Indian experience” is a handbook encapsulating 20 years of on-the-ground research and technical assistance; creating successful business cases while serving the mass market. The handbook provides deep insights, from across the globe, around strategy, product development and agent network development/ management.
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