In this video series-2, Roger Voorhies, Founder and Former CEO, Opportunity International Bank of Malawi (OIBM), talks about the core focus areas that led to the development of OIBM as an institution. He stresses upon building a committed team around core values i.e. respect for poor, integrity etc. He highlights the benefit of listening to the customers. He discusses whether the OIBM experience can be replicated in other regions. Talking about innovations, Roger says that the bank is using technology for expanding through ATMs, cards and also testing the opportunities in m-banking.