Library Publications One Step Closer to the Clients

One Step Closer to the Clients

05 Mar 2014 11877
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Maintaining close engagement with clients is an important prerequisite for efficient and sustainable microfinance operations. It allows building strong relationships, delivering efficient services, and responding to client needs with greater agility.  This Note examines the work of ASKI in the Philippines to set up Collection and Disbursement Points (CDPs) and their positive impact on client satisfaction and outreach, as well as portfolio growth and quality.

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