In this video, Graham A.N. Wright discusses the challenges with the existing banking infrastructure in India and the usefulness of m-banking for MF clients. He outlines the role of MicroSave in identifying the needs of stakeholders of m-banking. Graham also discusses the importance of m-banking for financial inclusion in India. Later, Abhishek discuses the case of EKO and the challenges faced in building m-banking network and the key success factors. He also highlighted the role of market research in determining value proposition of Eko.