In this video, Samuel G. Kamiti, General Manager, Alternative Business Channels, Equity Bank, Kenya, shares how Equity Bank has successfully used Mobile Banking to reach clients and how the system is compatible with all kinds of mobile phones and operators. He explains that the system is cost-effective and has helped them to reach places where branches or ATMs could not be set-up. He further adds that recruiting agents for such service still remains a challenge considering the KYC norms of Kenya.