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Careers Specialist - Government and Social Impact

Specialist - Government and Social Impact


Delhi or Lucknow

We are looking for a DFS expert who has experience of dealing with corporate, government departments, and administrative machinery with Exposure G2P payments. The expert is expected to explore new business opportunities and develop and nurture new client relations.


Job Summary: As part of Government and Social Impact (GSI) team at MicroSave, Specialist will work with government, development agencies, donors and other institutions to-

  • Define, design and improve strategy and public policy choices
  • Design and conduct research/study to gather evidence to improve delivery of social welfare and development programs
  • Re-engineer and digitize processes to deliver efficient and targeted services and benefits
  • Conduct pilots and support implementation
  • Monitor and evaluate programs

The specialist will also be expected to do data analysis, write reports, blogs and articles. You will also be responsible for business development and client relationship management

The Specialist is responsible for contributing to the achievement of MicroSave’sobjectives by delivering exemplary client work and supporting the development of the Practice Group/ Domains/he is part of.

The primary focus of this role is to provide a service to clients by responding to the needs of specific projects and situations. Specialists will lead assignments typically focused on technical support to clients predominantly within the Domain / Practice Group they are a part of.

The Specialist will also provide on-going support and guidance to staff within their area of responsibility to ensure that they deliver their roles to an appropriate level of quality and according to the approaches and frameworks set out by MicroSave.

Specialists will build a strong knowledge and expertise in core areas of MicroSave’s client delivery work and specialise in the work of a particular Practice or Domain.

All staff is responsible for exemplifying and promoting MicroSave’s vibrant organizational culture.

Detailed Responsibilities:

Business Development

  • Assist in identification, communication, and negotiation of business opportunities

  • Build relationships with existing and potential clients

  • Take initiatives to develop and enhance communication with clients to strengthen client relationship

  • Develop and submit proposals to generate business – particularly for the Domain/ Practice Groups/he leads or is part of

  • Represent MicroSave at conferences, workshops etc.

  • Author /Co-author of thematic publications capturing innovative ideas /new trends, future of the sector etc.

  • Actively engage in Marketing Activities and participate in Digital Media dialogues linking MicroSave work and Publications.

Human Capital Development

  • Conduct “Quality of Delivery”/Feedback assessments with team members after assignment execution in line with the quality control guidelines

  • Assist and support development of other staff by providing guidance and advice where appropriate.

  • Share knowledge with staff and create opportunities for mentoring.

Business Execution

  • Lead the planning, implementation of assignments involving project teams within one PG or Domain

  • Lead assignment set-up and de-briefing meetings for allocated assignments

  • Lead assignments as allocated

  • Quality control training courses delivered, research papers prepared, curriculum developed and technical assistance provided to clients

  • Conduct final quality control reviews of and sign off on reports/documents for delivery to clients

  • Conduct “Client Feedback” calls after the completion of assignments

  •  Contribute to the development of MicroSave’s toolkits and other publications

Qualifications and Competencies

Academic/ professional qualifications:

  • MBA; Bachelor or Masters in Public Policy, Economics, Public Administration, Social Work, Rural Development, Agri-Business or related areas

  • Other relevant professional qualifications in line with areas of specialisation


  • 9-14 years’ experience in development and social sector with a consulting firm, think tank, donor/development agency, research organization or government

  • Excellent communication skills, writing skills, presentation skills, research skills (primary and secondary), intellectual curiosity and passion for social and development sector

  • Experience in one or more of the following sectors - WASH (Water, Sanitation, and Hygiene), health, women and child development

  • Experience in one or more of the following functional areas –

    • Strategy and public policy design for social welfare programs

    • Process reengineering and digitization

    • Social welfare program implementation

    • Financial inclusion

    • Social protection

    • Direct benefit transfer

    • Public finance and expenditure

    • Monitoring and evaluation

    • Human centered design

    • Project management

  • Existing relationships with government, multilateral agencies, donor agencies, think tanks and industry

  • experience in Banking or Microfinance or relevant experience

  • Extensive experience with the delivery of technical assistance programmes

  • Experience in monitoring and evaluation at all phases of financial product design, testing and delivery.

Skills and competencies:

  • Ability to lead assignments involving diverse project teams and to work with minimal supervision
  • Ability to develop client relationships and win business
  • Ability to develop and implement training programmes
  • Proficient in Microsoft Word, Excel and Powerpoint
  • A strong field orientation and proven interpersonal skills
  • Leadership skills, decision-making skills, problem-solving skills, people-management skills
  • Excellent spoken and written English – particularly for documenting the progress of Microfinance programmes

Candidates may submit their CV to keeping Job title 'Ref.:- Specialist - GSI ' in Subject line. The last date for submitting your CV is December 8th, 2018

Do please note that only shortlisted candidates will be contacted.


For almost 20 years, MicroSave has:

  • Improved credit, savings, insurance and payments products by understanding the poor's financial needs, aspirations, perceptions and behaviours
  • Converted clients to a market-led approach
  • Published papers offering key insights into financial inclusion in Africa and Asia
  • Trained thousands of leading financial inclusions specialists
  • Developed newsletters, notes, research papers with a more global perspective

MicroSave In Numbers

  • Worked with over 200 banks, MFIs and MNOs
  • Helped to develop and test over 200 different financial inclusion products and channels
  • Supported seven MFI transformations and a bank listing in Africa
  • Designed and implemented nearly 75 digital finance projects across Africa, Asia and Latin America
  • Implemented Social Performance Management systems for 23 clients
  • Researched and published in-depth financial market intelligence for 56 African and Asian countries
  • Published over 550 papers, focus and briefing notes, and other print, and online publications
  • Developed 35 toolkits translated into over 15 languages