Ritesh Dhawan is a Manager in MicroSave’s Digital Financial Services domain. He has extensive experience in development consulting through projects with Banks, Agent Network Managers, Mobile Network Operators, Technology Service Providers, Microfinance Institutions, and International agencies. Ritesh’s work focuses on assisting Mobile Network Operators in scaling up their mobile money products, conducting qualitative market researches, marketing, customer service, internal audit and controls, process analysis, preparing operations manuals, pilot test planning, loan product review, and designing staff incentive schemes.